In an effort to collect on delinquent bad debts, the City has engaged with a third-party collection agency.  Every attempt is made to work with utility customers including establishing repayment plans or connecting the customer with utility assistance resources. To provide clarity on the use of collection services, the city will use the following criteria for sending delinquent accounts to collections:

•      Accounts delinquent for 90 days where the account holder has not responded to contact attempts from the city staff, or

•      Accounts delinquent for 30 days where the account holder has a history of repeated delinquency with the city, or

•      Cases where the utility clerk and city administrator, after evaluating the circumstances of the account, deem that a collection service as the only viable means of collecting outstanding utility debt.