88. Procedures for doing utility shut-offs with customers who have a medical need for electricity and are delinquent on their utility bill.
To guide staff in terminating electric utility service for customers who have a medical necessity for maintaining electric service and have exceeded the date for timely payment of their utility bill.
1. Any customer needing continuous access to electricity for medical purposes shall submit a signed release from a medical practitioner indicating the need as a medical necessity.
2. Should at any time that customer’s account become delinquent, a notice of delinquency shall be sent by first class mail to the customer of record at that address stating the intent to disconnect power service in 30 days if the customer takes no action to bring the account current. Following that 30 day period, the City shall disconnect the electrical power.
3. It will be the responsibility of the City’s utility billing department to keep a list of customers that have medical necessity for electric power.
4. It will be the responsibility of the customer to notify the utility billing department of their requirement for electric power as a medical necessity.