The Code of the City of Hillsboro, Kansas provides for the termination of service due to failure to pay in Chapter 15, Article 2, Section 15-214(a). The City Clerk or designee provides delinquency notices after the due date for payment on 15th of each month. After the required minimum 10 days between the due date and termination.
Henceforth electrical service disconnections will be handled in the following way.
· Delinquency notices will be mailed on or after the 16th of each month. If the 15th lands on a weekend or holiday, notices will be sent on the next business day following the 15th.
· Service termination letters will be delivered on the final Monday of the month between 1PM-2PM, assuming that the final Monday of the month is no less than 10 days past the 15th of the month. If the final Monday is not 10 days past the 15th, service termination letters will be delivered on the 10th day following the 15th.
· Termination letters will be printed on brightly colored paper from the city signed by the City Administrator or official designee. Residents will be charged $25 for delivery of the disconnection letter, which will be assessed at 1pm on the day of delivery.
· Customers receiving the termination letters will have until 1PM the following day to pay their outstanding bill and any applicable charges or arrange for a payment plan.
· Customers who fail to pay their outstanding charges or make a payment plan will have their service turned off at 1PM.
· If services are turned off, customers must pay a $25 reconnect fee at City Hall, in addition to all outstanding charges, before services are restored.
· Utility staff will not restore service to a disconnected customer due to failure of payment after 4PM on shutoff day. Customers making payment after 4pm will be restored the next business day during regular business hours.
· Utility staff will not collect payments in the field. All payments must be made at City Hall.
(03-05-2024)
Date: _____________
Account No. ____________
_______________________________
_______________________________
ATTENTION
We have not received any payments on this account. This is the final notice before the city will disconnect city utility services for failure to pay. The utilities at the above account number are being shut off TOMORROW, TUESDAY ____________ at 1 PM if we do not receive payment or if a payment agreement is not reached. Utilities will not be turned on until payment is made in full. Additionally there is a $50.00 RECONNECTION FEE for each account/meter turned off for failure to pay.
Utility services will not be restored on shutoff day unless payment is made at City Hall before 3PM. After 4PM disconnected services will not be restored until the next business day. The City no longer restores service for nonpayment after 4PM on business days.
The City Employees delivering this notice arc not authorized to accept a payment. Payment must be made by contacting or coming into City Hall. Payment can be in cash, money order, check, debit card or credit card. Online payments may not be accurate at the time of disconnect, so you must contact City Hall for payment.
_____________________________________
City Administrator
Meter No. ________________ FN No. ________________
118 East Grand; PO Box 125; Hillsboro, Kansas 67063-0125
Phone (620) 947-3162 Fax (620) 947-3482